Watch the Webinar: [ Ссылка ]
Join Laurel Poertner, Coveo's Head of Training Services, certified KCS trainer and past support and KM leader, as she highlights the best practices to really move the needle on the customer experience and your key support metrics by:
Reducing effort for your customers
Improving self-service success and case deflection
Creating a virtuous cycle of improvement within your support organization
Leveraging your company’s collective knowledge
You’ll walk away with next steps for creating a vision for intelligent customer support in your organization, and key elements to integrate in your support strategy.
