When we hire someone, we need to train them to fit our system - what is the best way to make sure they are at the level we need them to be? There are five different components of your intake training. Additionally, you need to listen to your intake professional to ensure that they are ultimately getting the job done. In this episode we discuss:
ive Key-Strategies for training your intake professional. Structuring your intake onboarding. Being prepared to discuss the recordings with your intake professional. How having a multi-tonal voice affects how you present in a conversation. Engaging on the phone with your future client by sounding empathic. How to close the sale.
My favorite excerpt from the episode:
TIME: 00:21:48 (40 Seconds)
And at some point in time when you as the owner of your firm, handoff to an office administrator, or a lead paralegal, or a managing attorney, or whomever else is going to be overseeing this particular part of your law firm, it's really important that they recognize the incentive that's there for really mastering the pitch. And here's the thing mastering the pitch is only a part of the process. If you don't get to urgency, if you don't ask the right questions and you don't set up your sales conversation in the right way, then when it is time for you to pitch, that pitch is not going to be aligned with the urgency point for that particular prospect.
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