On February 11, 2021, the Vancouver Customer Success Community hosted a live panel on Customer Success KPIs. The panel included Jackie Mullen from Juniper Networks, Jessica Palmer from PTC, and Jenny Beazley from Tableau Software to show how they measure success as well as any obstacles they’ve gone through when developing their KPIs. Whether you are just starting to develop KPIs for your team or are interested in learning what successful KPIs are this is sure to be helpful for your Customer Success team.

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