In this short video we look at 3 steps that help you build a customer centric omni channel self-service solution, offering a modern automated integrated omni-channel contact strategy suited to users’ demographics and preferences. One that is the users’ first port of call to resolve issues fast and get what they need, when they need it:

1. Self-service adoption benchmarking
2. Rapidly expand critical-mass content
3. Automate fulfilment processes and expand channels

Chapters:
00:01 Introduction
00:18 Challenges with self-service portals
02:00 Introducing 3-step roadmap
02:16 Step 1: Adoption Benchmarking
02:36 Step 2: Rapid Content Expansion
03:06 Step 3: Automation & Channel Expansion
03:35 Customer outcome examples
04:10 Summary

If you found this of use, you can catch up on other videos in our Fusion YouTube channel, the A to Z of Digital Acceleration. [ Ссылка ]

#AI #ITSM #servicemanagement #selfservice #CX

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