Press Ganey Patient Satisfaction Scores Explained.

Press Ganey is a company based in South Bend, IN that has been conducting patient surveys for 38 years.

Over 50% of US hospital systems use Press Ganey to survey their patients to measure satisfaction... including satisfaction with their doctors.

Doctors are measured on 10 questions ranging from empathy to communication skills to if the patient would recommend the doctor to another person.

Each question is on a 5 point scale with 5 being the best. Only answers of 5 are counted toward the doctor's score... 1, 2, 3 and 4 don't count. The final score is the percent of answers that had a score of 5.

Amazingly the bottom 10% of physicians score 70% of ALL Responses as 5s. The top 10% of physicians score 91% of ALL Responses as 5s. The median score is 82% of ALL Responses as 5s.

In other words, patients are HIGHLY satisfied with almost ALL doctors.

Implications: 1) Doctors and Hospitals cannot compete on patient satisfaction, 2) Don't try to pit patients against their doctors... they like them too much, 3) Doctors are the best conduit to patients because they are so well liked... not the health insurance company, not the government, not employers.

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