Today I’m going to help you get started using the The KE2 Service Tool app.
The app allows you to easily access KE2 Therm wireless sensors and controller webpages.
If there are any KE2 wi-fi sensors close by, they will automatically appear on the screen.
If there are no sensors in range, the dashboard may be blank.
As you connect to the devices you will see them displayed on your screen. I am connecting wirelessly through an Edge Manager, so we can see all of the devices on the network. Now, lets look at the tile for one the connected devices.

The first line in the tile is type of the device and is auto populated
The second line on the tile is the location that you assign the device – usually descriptive to include the application or location of the equipment.
This is followed by the IP and Mac Address which are also auto populated.
In the white section of the tile you will see the System mode, in this case the refrigeration system is Off.

Then the real-time return air temperature. Below that you will see coil temperature in the case of a wireless sensor, the humidity.
And then you will see a series of icons. We will look at these more closely in a minute.
In the rectangle below the icons you will see either a pink background with an alarm message, or a white background with all clear.
The bottom section in blue shows icons for Graphs, Backup, and Data Logs. For devices with no on board memory you can only gather data while you are on site and connected, for devices with on board memory, like the KE2 Evap, you can access 30 days of data from the controllers web page.

Now Lets open a controller and look closer
If we tap the center of the tile on a controller, we are brought to the device’s Home page. Tapping the icon, brings you to the Status page. Here you see all of the controller’s real time data,
Clicking the hamburger icon in the upper left , accesses a drop down with further options.

Setpoints view and adjust pretty much anything associated with this device. You will need the username and password.

Network communication information as well as the ability to bond multiple controllers so they can work as a team.

Next Mode allows you to push the system into defrost, or pump down the system

DEVICES – MAIN SCREEN - SENSORS
If we tap the tile for a wireless sensor we see the real-time temperature and humidity.
SENSORS - SETPOINTS
At the top of the screen we have a setpoints tab, which brings us the device IP Mac address and location. Location should again be something specific…like reach in cooler. To make changes you will need login credentials.
Temperature allows you to select units
Additionally, there is a low battery alarm, and a connection alarm.

At the top the last tab is Logs. it will only show the data for the time you are connected to the sensor.

The first option in the drop down is Manage.This brings you the Management console. All of the devices are displayed with their IP & MAC addresses shown.
If you have used the KE2 EdgeManager plus you may notice that we use the same experience on the KE2 Service Tool app.
Because of this some of the icons displayed on the Management console are specific to the KE2 Edge Manager so these will not be used for the service tool
The icons you will want to be familiar with are devices, access & datalogs.
All devices are automatically published to the dashboard, indicated by the gray check mark,
To publish or unpublish all of the devices us the check mark at the top. To select individual devices to publish or unpublish use the click the check mark on that devices tile. Any devices with a white check mark will now be hidden on the dashboard.
Click the small cloud icon to select the individual devices to share on the Smart Access portal. This allows temporary remote viewing by your colleagues or tech support.
Click on the pencil to initiate datalogging for a device while on site, or select the pencil at the top to clear all logs.

Use the large cloud icon on the left, to setup a site and password. This is required if we want to share remote access The host site is automatically located on the Smart Access portal.
You should set this up if you haven’t already. Because, to share access, you need to provide your guest with the site name and password which they will use on on the Smart Access portal.

The Clipboard Icon on the left is selected to set up the frequency that data is recorded. When you are not connected on site the only data recorded is for controllers with onboard memory like the KE2 Evap. If you are looking for detailed logging on site you would set the frequency to 1 minute.

That wraps up our review of the management console, so Let’s go back to the main page and select the Hamburger Icon again. This time lets select Backup.

This page shows system communication information, Model number, firmware version and more…and it allows you to quickly update the firmware, backup, load or restore settings for each device

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