UC Today's Rob Scott hosts Anand Janefalkar, CEO and Founder at UJET. In this session we discuss the following:

- What is a data-driven company and why is it valuable for customer experience?
- In today's omnichannel world, what challenges are there for CX leaders?
- What is Omnichannel analytics?
- What can contact centres expect from a cutting edge CCaaS platform versus a legacy solution?

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Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #Analytics #Omnichannel #CCaaS

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