The VeriSM™ model is an open community-based model, and the result of an initiative developed in cooperation with an international team of experts.
Fundamental premises used to for the creation of the model are:
• Customer centric approach, outside-in mindset
• Service Management approach with an end-to-end view of the organization as a service provider rather than focusing on a single department.
Everyone at every level of the organization has a role to play in the delivery of products and services, hence there is no need to differentiate and separate management protocols
• Service management is an essential organizational capability
• Proposes blending in service management with other organizational capabilities
• Technology is a key enabler of services and has a great impact on the creation, delivery and the way services are consumed and supported.

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