Martin G. Lopez, Psychotherapist with Care and Counseling at Baptist Health South Florida, says people can text 911 during an emergency and he recommends patients to make sure they provide their address, in case they need to be reached.

Amy Exum, Psychotherapist with Care and Counseling at Baptist Health South Florida, explains it is up to the physicians to create a welcoming environment in telehealth services and really pay attention to the body language and tone of voice, including work on communication skills with the patients.

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