First call resolution (FCR) is one of the essential contact centres metrics. Getting a client’s problem solving while the first contact is one of the most comfortable and cost-effective methods to enhance the client experience.
A strong FCR not only means that your team gives excellent service, but it also proves that your clients are receiving the solutions they want in a fast mode, which improves their overall satisfaction.
In this video, you will understand the best ways which business can use to improve their first call resolution.
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