From customer engagements on voice and digital channels, to assets distributed throughout the field, generative AI is transforming service. Join us to learn about new innovations being announced to help contact centers boost agent productivity and enhance customer self-service. Additionally, you’ll learn about Dynamics 365 Copilot capabilities that are streamlining frontline tasks like creating and scheduling work orders, and equipping technicians with the right information to complete jobs.
To learn more, please check out these resources:
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𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀:
* Aishwarya Raghunath
* Hector Garcia Tellado
* Michael Chow
* Sundar Raghavan
* Arvind Iyer
* Saurabh Gupta
* Alpana Bajaj
* Charles Li
* Chris Caile
* Chris Klardie
* Daniel Wollmann
* Dhruv Goel
* Ed Donahue
* Harish Tyagi
* Jacob Grimm
* Jason Xian
* Karthik Uthanumallian
* Lily Shelke
* Mai Nguyen
* Malavika Rewari
* Marcus Schmidt
* Nael Haddad
* Nandakishor Basavanthappa
* Ryan Chen
* Santhosh Kumar Ganesan
* Scott Porter
* Valerie Horvath
𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻:
This video is one of many sessions delivered for the Microsoft Ignite 2023 event. View sessions on-demand and learn more about Microsoft Ignite at [ Ссылка ]
BRK217H | English (US) | Business Applications
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