In this video, we're looking at a few ways through which support agents can be more efficient and solve their tickets faster.
If you're trying to improve the efficiency of your support team, this video should be just the thing for you.
Help grow the channel: [ Ссылка ]
Here's what we cover:
00:00 - Intro
00:30 - 1. Create a personal view
00:48 - 2. Create macros
01:08 - 3. Use the play button
01:40 - 4. Use internal notes
01:55 - 5. Assign tickets back to group
02:17 - 6. Create a view for recently solve tickets
02:32 - 7. Create articles in the KB
02:55 - 8. Create public articles
03:45 - 9. Use answer bot
04:00 - 10. Get training
04:38 - Outro
Get some ebooks to learn how to get more out of your Zendesk and customer service system in general: [ Ссылка ]
Get a ballpark here: [ Ссылка ]
My email is: hello@roca.work
