On January 17, 2019, AHRQ hosted a webcast that provided an overview of the Action Planning Tool for the Surveys on Patient Safety Culture™ (SOPS™). The speakers introduced the SOPS Action Planning Tool and walked through an example of how to pick an area for improvement and complete an action plan. The speakers are AHRQ's Jeff Brady, and Laura Gray and Naomi Yount from Westat.

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