✨ In this week’s episode, Tom Goodwin, CEO of Mountain Laurel Chalets, talks about why branding is more than just properties - it’s about the experiences you create for guests.

⭐ He shares how his team goes above and beyond to meet rising guest expectations. From personalized welcome bags to customized celebrations, they’re creating unforgettable moments that keep guests coming back year after year.

💡 To hear more about Tom’s insights and strategies, check out the full episode through the link in the comments!

#vacationrentals #shorttermrentals #airbnb #galtinburg #guestexpectations #guestexperience #branding

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