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Even when it seems challenging, difficult conversations are an integral part of workplace communication.

Difficult conversations at work happen because people have different opinions, work styles, and problems. It's important to handle these talks well because they help solve problems before they get bigger.

Mastering difficult conversations at work is an essential skill, and the "FLIPS" framework offers a powerful approach to navigate these challenging dialogues effectively. This acronym stands for Foundation, Listen, Initiate, Problem Solve, and Summarize.

Curious to learn more about the "FLIPS" framework and how it can improve your communication at work? Watch the video for insights!

BOOKMARKS:

00:00 -- Introduction
01:18 -- Foundation (F)
03:05 -- Listening (L)
03:40 -- Initiation (I)
05:17 -- Problem Solving (P)
05:30 -- Summary (S)
05:43 -- Applying FLIPS
10:16 -- Recap

#LeadingWithVulnerability #leadership #FLIPSframework #DifficultWorkConversations

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Jacob is the international best-selling author of 5 books including Leading With Vulnerability, The Future Leader, and The Employee Experience Advantage. He's also a professionally trained futurist and keynote speaker. Jacob's passion and mission is to create great leaders, engaged employees, and future-ready organizations. His work has been endorsed by the CEOs of Nestle, Cisco, Best Buy, Unilever, Mastercard, Audi, The Ritz Carlton, Yum! Brands, and countless others.

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Jacob's Most Recent Book: LeadWithVulnerability.com/
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