#csmpractice #partnersuccess #customersuccess #kpis #datadrivensuccess #kpi #customerlifetimevalue #saas #saasgrowth

Embark on a journey with Irit Eizips and Scott Frew, the CEO of IAsset, as they delve into the ever-evolving domain of Partner Success. Uncover the distinctive features that set traditional partner programs apart from the cutting-edge initiatives shaping the future of Partner Success.

Scott sheds light on the drawbacks of relying solely on partner portals and advocates for a data-driven approach, emphasizing the need to connect operational data points. Learn about the crucial KPIs for successful partner programs, from profitability to Customer Lifetime Value (CLV).

Uncover the importance of sharing detailed point-of-sale data, contract information, and even exploring new dimensions like carbon credits to elevate your partner program. Scott challenges the conventional wisdom of partner portals, urging businesses to prioritize syncing information for streamlined operations.

Don't miss this insightful conversation as we navigate the future of Partner Success, driving profitability and ensuring Customer Success. Join us in this deep dive and share your thoughts in the comments below. Subscribe for more insights into the dynamic world of Partner Success.


00:00 Intro
01:28 Tradional vs Partner Success
09:43 Tradional KPIs
14:25 Partner KPIs
19:30 Important KPIs
23:35 Common KPIs
24:52 Sharing Key KPIs
31:25 Partner Centric Evolution
35:00 Recommended Resources


ABOUT THE GUEST

Scott Frew is an accomplished entrepreneur within the IT industry, having founded several successful distribution and consultancy businesses across Asia Pacific and Europe. As the CEO and Founder of iasset.com, Scott is passionate about reducing complexities and increasing revenue for technology vendors, distributors, and resellers. He has dedicated over a decade to perfecting the iasset.com platform, to help the channel ecosystem protect and grow revenue in an efficient, cost-effective way.

🔗 You may connect with Scott via LinkedIn profile: [ Ссылка ]

🔗 Check out iasset.com on YouTube:
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ABOUT OUR HOST

Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.

Follow Irit on LinkedIn: [ Ссылка ]

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Additional Resources

⏬ Download the Partner Success Market Research Results Report:
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🌐 Discover more at iasset.com:
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🎥 Video: Creating a Global-wide Partner Success Program
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🎥 Video: How to Establish a Partner Success Program
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🎥 Video: What is PARTNER SUCCESS?
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🎥 Video: Dreamforce 2017 Partner Success Breakout Session Intro
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READY TO BUILD A WORLD-CLASS CUSTOMER SUCCESS PROGRAM?

Working with our world experts will provide your leadership team with the focus they need to deliver ongoing improvements to your customer success approach. We’ve designed our programs to provide your team access to expert advice, innovative strategies, and proven methodologies. Expert-led sessions will ensure your team adopts new processes and addresses your unique core challenges in a manner that's tailored to your unique business model.

☎️ To begin your journey to becoming a best-in-class Customer Success organization, contact us today: [ Ссылка ]

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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Listen to our Podcast
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📌 Download CS Templates and Infographics
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📌 FOLLOW us on LINKEDIN:
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📌 FOLLOW us on Facebook:
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📌 FOLLOW us on TWITTER:
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