Abstract:
AI has created opportunities for banks to understand their customers deeply and engage with them on a more personalized level. From multi-channel, to chatbots, to predicting the next action, major banks can now engage with customers on a high touchpoint basis. This panel will gather industry leaders to discuss how AI has impacted customer engagement, marketing, and all other customer facing interactions.

Panelists:
Yevgen Kravets, SVP, Principal Architect, BNY Mellon
John Finneran, Senior Product Marketing Manager, Sinequa
Raul Rodriguez, Managing Director, Innovation Accelerator, Charles Schwab

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