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The BEST Restaurant Employee Retention Strategy | Restaurant Management
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How to Handle Customer Complaints | The Right Way [ Ссылка ]


00:00 - INTRO
00:55 - ASSESS YOUR EMPLOYEE
01:20 - GIVE POSITIVE FEEDBACK TO THE EMPLOYEEE
02:59 - KNOW HOW LONG THE BEHAVIOUR HAS BEEN EXISTING
03:16 - IDENTIFY THE LEVEL OF INVESTMENT YOU GIVE TO THE EMPLOYEE
03:47 - PROVIDE TRAINING NOT ONLY FOR SKILLSET BUT ALSO FOR ATTITUDE
04:37 - CONDUCT PULSE MEETINGS
06:02 - ASK QUESTIONS DIRECTLY
06:51 - EVALUATE THE CULTURE OF YOUR COMPANY
07:43 - WE GET WHAT WE TOLERATE
12:14 - LET THE EMPLOYEE ENUMERATE THE PLAN OF ACTION AND SIGN IT
12:41 - FOLLOW UP AND OBSERVE IF THEY HAVE IMPROVE


As a restaurant owner or restaurant manager, how do you usually conduct coaching poor performance of your employees?

Today is a special edition of Making Dough Show as we're about to answer a restaurant management inquiry from Joseph, who submitted a message through our website.

His question is about one of his employees who has been working in their restaurant business for three years. This employee, according to him, has a bad habit of complaining about their guests all the time, and Joseph would like to know what he can do about it.

So basically, Joseph is asking for guidance on how he can approach or coach his employee. We all know that managing your people is one of the foundations of how to run a restaurant successfully.

As a restaurant owner, you must ensure that you implement proper coaching and training for your employees for them to perform on their jobs at their best. Each member of our team must have the right skills, attitude, and behavior because it contributes to the success of our businesses. So, we must be very aggressive and obsessive about protecting the culture of our company.

Don't miss our Making Dough Show's episode today for you to get valuable tips on coaching your people. Please tune in for your weekly dose of restaurant marketing, restaurant management, and restaurant business tips! Please give us a like, comment, and subscribe! Let's make some dough!

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