After a 20-year career at Marriott International working in operations, human resources, sales and marketing and headquarters training and development, in 2007 Steve launched his own consulting company with the mission to influence the quality of customer service that is delivered by service providers and enjoyed by customers through speaking, writing, and consulting on the topic.

He is author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary and The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose. Steve’s clients include T.J. Maxx, Carnival Cruise Line, and Marriott International.

Guest: Steve Curtin
Title: President
Company: Steve Curtin LLC
Website: [ Ссылка ]


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▶︎ ABOUT ME (SKOT WALDRON)

For the past two decades, my work for clients such as J.P. Morgan Chase, CDC, Georgia Tech, Royal Caribbean, Sesame Workshop, The Home Depot, and The Coca-Cola Company has included national and international employer brand development as well as company culture programs.

I help people and businesses learn how to communicate more effectively in an effort to create more loyalty inside and outside of the organization. I truly believe you have to be healthy on the inside (culture) in order to truly be healthy on the outside (marketing).

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