David Sternlight, CEO of Cabeau, Inc and Vistage member since 2011, shares how his personal travel experiences led him to create travel products that put the comfort of customers first. Innovation and satisfaction are of the utmost importance at Cabeau. Sternlight says that, by really listening to your customer, you can not only discover what the customer is looking for today, but also what they will be looking for in the future – and be prepared to give it to them.
What is your understanding of your customers’ wants and needs?
