Zoom Contact Center provides a single, common application experience for agents and supervisors - with supervisors having monitoring controls over agent engagements. Learn how a supervisor can monitor voice, video, and messaging engagements in Zoom Contact Center.
▪️ Introduction 00:00
▪️ Monitoring Voice Engagements 00:48
▪️ Monitoring Video Engagements 01:50
▪️ Monitoring Messaging Engagements 02:27
🧠 Learn more about this here:
▪️ Zoom Learning Center ➡️ [ Ссылка ]
▪️ Introducing Zoom Contact Center ➡️ [ Ссылка ]
▪️ Monitoring an Active Engagement ➡️ [ Ссылка ]
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