In this short video you will see how easy it is to identify a couple of focus hours that will result in improved customer experience at a location level, when using HappyOrNot.
Due to the volume of feedback that you get via HappyOrNot, because it is simple for your customers to press a smiley face, patterns form very quickly. This in turn enables you to focus just on the hours you need to, as often you are doing the right thing most of the time.
This ability to identify focus times, enables your location managers and regional managers to focus their energy on the right times, saving you time and money.
Having this insight at your finger tips means you are always a head of the game and proactively improving your customer experience, quickly and efficiently.
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