Join us for this session from a prolific staycationer and a guest who has stayed in many of your properties (if your hotel is in Singapore). Learn who this segment is, why they are travelling and get some frank and honest feedback about brand standards and delivery of a great experience for Staycationers in Singapore.
Target audience:
Hoteliers: Sales, marketing, general managers, front desk, in fact everyone in the hotel
Key Takeaways:
1) Customer experience on property is the highest priority
2) Technology can help you with data and identifying customer needs but you still need to deliver on the human side on property
3) Staycationers are a growing market segment in many cities and they can be your biggest advocates and influencers (as all their friends and colleagues know they are expert travellers)
Speaker: Dr Detlev Remy, Singapore Institute of Technology
