Consumers have rights when they need a tow. Know your rights.
1. You have the right to decide who can tow your vehicle and to what location unless otherwise directed by police.
2. A permission to tow form must be signed before towing starts, unless you have an auto club membership.
3. The towing company must provide you with an itemized invoice, before receiving payment.
4. Final bill cannot be more than 10% above the quoted price.
5. If you choose, you can pay by credit card.
6. You can access your vehicle while it’s stored at a towing facility to get personal items during business hours.
7. A tow operator must notify you where your vehicle will be towed.
8. Tow operators must disclose if they are receiving a financial incentive for towing your vehicle to a particular vehicle storage facility or repair shop.
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