Watch as we discuss in detail the May 2023 new feature releases for Genesys Cloud CX!
Support for MDM browser authentication for Communicate for iOS 2:12
Additional voice transcription accuracy for Arabic 3:56
Microsoft Edge Chromium, Firefox and browser extension support for screen recording with Genesys Cloud Background Assistant 4:22
Automatically reschedule time zone skipped contacts 7:38
Identify unused roles and permissions in the Admin UI 9:19
Display number of interactions routed via non-predictive routing method due to timeout 12:53
BYOC Premises—Customer VM Solution deprecation 14:39
Historical adherence and shrinkage view updates for teams 16:08
Route email to multiple destinations 18:48
Improved analytics email data with CC/BCC details 22:19
Search Audits view deprecation 23:03
Search Audits APIs deprecation 24:27
Journey customer service deprecation 24:50
Additional ringtone options for Communicate for iOS and Android 25:48
Agent email editor enhancements 26:35
Email signatures appended to agent email 27:26
Set SMS Phone Number pre-contact digital rule action 28:06
Perform multiple actions on an email 30:15
Add and remove flexibility for email history in agent emails 30:43
Introducing Queue Wrap-up Summary Report 32:25
Introducing static download links for export 33:03
8×8 integration 35:06
Improved United Communication Integration presence for Microsoft Teams, Zoom and 8×8 35:26
Message Waiting Indicator improvements 37:48
Improved voice transcription accuracy for English language regions 38:46
Gamification metrics creation workflow improvements 39:21
Enhance predictive routing accuracy with participant data 40:09
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows additional English language support 41:13
Support for JSON format output in trigger notifications 41:41
Trigger creation support for user activity topic 42:18
JourneyCustomer cookie ID from GDPR API subjects response deprecation 42:39
LiveNow permission change 43:03
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Danish, Norwegian, Swedish, and Turkish language support 43:31
Knowledge workbench V1 deprecation 44:15
Legacy Genesys Dialog Engine deprecation postponement 45:03
Mandatory US and Canada SMS/MMS registration 45:35
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