The Revenue Lounge Podcast - Season 3 Episode 24 ft. Sam Slevin, Global Senior Vice President of Customer Success at Alphasense
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Retention is no longer just about the renewal process. It’s about creating a seamless, proactive strategy that starts from the very first interaction and extends throughout the entire customer journey.
Today, we'll explore how to align your customer success efforts with the reasons customers chose your product in the first place, ensuring that every digital touchpoint reinforces their decision. We’ll also discuss the critical role of data and business intelligence in crafting a strategy that not only retains customers but drives growth and enhances the overall customer experience.
And joining us today is Sam Slevin. Sam is the global senior vice president of customer success at Alphasense. His expertise lies in delivering dynamic revenue growth for both emerging and established companies through Account Management and Client Facing capabilities. For those of you who’d like to learn more from Sam, he also teaches a class in Foundations of Customer Success at Pavillion.
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Video Section Headlines
00:00:06 Crafting a Seamless Proactive Customer Success Strategy
00:00:59 Discussion on Revenue Growth and Customer Success with Sam Slevin from AlphaSense
00:02:35 AlphaSense: A Leader in AI-powered Decision Making
00:04:34 Organizing a Global Customer Success Team
00:06:08 Discussion on Sourcing Pipeline, Closing Deals, and Renewals in Sales Team Structure
00:13:16 Balancing Strategic Direction with Operational Excellence in Annual Planning
00:20:52 Maximizing Customer Success through Value Alignment
00:26:54 Strategies for Improving Customer Renewals and Retention
00:34:38 The Future of Customer Success: A Look into Digital Customer Success Strategies
00:44:00 Discussion on retention, growth, and the challenges of aligning various functions within an organization
