Kate Silvester, 1000 Lives Improvement Associate, discusses how patient stories are the way to instigate real change to patient flow in healthcare.
"It's not bad people in this system, it's good people - the patients are always telling us how wonderful the staff are - but it's wonderful staff trying to get their patients through a system that's made of 'glue'. It just isn't flowing to get the patients cared for properly."
1000 Lives Improvement is a part of Public Health Wales, supporting organisations and individuals in NHS Wales to deliver improved health, healthcare outcomes and user experience. Find out more at: [ Ссылка ]
