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Topic covered:
1)the difference between product and service
Product: cost and risk remain with the customer Example (Company is having their own data center, that means they bare cost and risk associated with data center
Service: cost and services are with the service provider Example (Using cloud)
2) What is the definition of service?
3) Difference between project and operation
Project: it's temporary and it has a start and end date
Operation: work day to day
4)what is value: meeting utility and warranty, its subjective
5) what is utility and warranty
6) Warranty: how service is provided
Four types of assurance, availability, service should continuos, service should be secure, service should be capacity
7) what is meant by Value cocreation: understanding value from customer perspective, need to collaborate with customer
8)Agility framework : go according to marker in high speed
9) what is VOI : Value on Investment
10)Devop : didn't understand this part
11) Lean: reduce waste by eliminating unnecessary processes. #CyberSecurity

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