Document360 offers knowledge base analytics with a wide variety of features to analyse your content based on Geography, Performance, Search, Team Accounts, Feedback, Link Status, Page Not found & Ticket Deflector.
Now let’s take a deep dive into different analytics categories on Document360.
𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐲: The Geography section is intended to provide you with a broad overview of customer engagement. You may also quickly see which countries are bringing the most visitors to your knowledge base.
𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞: Analyse how your audience interacts with your content. This provides information on the number of likes, dislikes, views, and reads for each article. It can also be filtered based on Authors, Categories, Articles, and Countries.
𝐒𝐞𝐚𝐫𝐜𝐡: You can use search analytics to track data on search terms that are often searched or don't yield results, total number of searches, number of users who used the search feature, and no-result searches.
𝐓𝐞𝐚𝐦 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐬: Team accounts will provide you with information about the members of your project's team like their account type, the articles that each team member creates/views, and the date that they last contributed or logged in.
𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤: Feedback analytics track likes and dislikes for each article, as well as any comments left by users.
𝐋𝐢𝐧𝐤 𝐒𝐭𝐚𝐭𝐮𝐬: It checks for any broken links and helps validate and monitor all internal links, external links, and media file links on your knowledge base.
𝐏𝐚𝐠𝐞 𝐍𝐨𝐭 𝐅𝐨𝐮𝐧𝐝: Tracks 404 error pages in the knowledge base and provides data such as no. of hits to a non-existence URL.
𝐓𝐢𝐜𝐤𝐞𝐭 𝐃𝐞𝐟𝐥𝐞𝐜𝐭𝐨𝐫: Gives data on total no.of.searches, form submitted, frequently asked questions and most useful articles.
Here is an elaborate guide for you to refer: [ Ссылка ]
Chapters:
0:00 Introduction
0:23 Geography Analytics
0:33 Performance Analytics
1:04 Search Analytics
1:45 Team Accounts Analytics
2:08 Feedback Category Analytics
2:30 Link Status Analytics
3:01 Page not found Analytics
3:29 Ticket Deflector Analytics
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