Just purchased a brand-new 2013 Ford F150 Limited 4X4 and it has only 230 miles on it. I took delivery of it yesterday and as you can see in the video the truck will not start. This is the third time that this had happened. The only way I get it to start is to disconnect the battery and then reconnect it. I've taken it to the dealer and they cannot replicate the problem and they state that there no fault codes showing up. I picked it back up this morning and as you can see the trouble is back. I tried to disconnect the battery again however this time it did not fix it. The truck is dead in the water.....the dealer had no idea what to do. Anyone have any similar problems?
***UPDATE***
The truck sat dormant in my driveway over the weekend. The dealer picked it up with a tow truck on Monday and took it to their shop. as of Wednesday, the truck is still at the dealer. When it arrived there the truck started with no issues. After it heated up they were able to duplicate the issue. The dealer states the are unable to locate the issue and suspect it may be one of 11 PCM modules however they cannot identify which one it is isolated to. They say the truck has to heat up and then they have only a 30 minute window to test each module individually so needless to say it will be time consuming to determine which one, if any, is the culprit.
NEEDLESS TO SAY I AM NOT A HAPPY CAMPER. I called Ford Customer Relations today and opened a ticket. Not sure what they are going to do for me but we will see.....
***UPDATE 2***
Today is Saturday and the truck is still at the dealer since Monday. They service writer called me yesterday and stated they have isolated the issue to a wiring harness with a bad connection. They still do not have a time frame as to when I will get my truck back. Ford customer service has been worthless. They have not returned any calls as of yet. Not sure why. I was told I would be receiving a call from the area manager within 48 hours, well that was yesterday. More wait game.....
**UPDATE**
Sorry, I forgot to publish the update and what was wrong. They finally found the problem after nearly three weeks. Turns out it wasn't the module itself but a bad solder with some of the wiring in the module. Ford corporate customer service manager wasn't a help either. He tried to pacify me which I didn't appreciate. They did offer me the premier maintenance plan which covers oil changes, tire rotations etc......Not much compensation with a serious problem like my truck had. Since the problem has been fixed I have not experienced the issue. I'm keeping my fingers crossed.
**UPDATE 7/2014**
Well what I thought was a final update was for not. I hate to report the problem is back with some new ones too. The truck now has about 13000 miles on it. I took my family on a trip to Florida and I ended up getting stranded in Daytona Beach, Florida when the problem reoccured. I called the local Ford dealer for help. They stated they could not get the truck in to a mechanic until Friday, well today was Tuesday. Friday came around and when I arrived at the dealership the problem cleared up and they wouldn't look at the truck. Not even hook up a diagnostic computer to see if there were any error codes. The service assistant manager said they were extremely busy and since the problem cleared up there was nothing they could do. I even asked them to pull up the history and see what was fixed a year ago. Their reply? The history only stores for six months and they cannot see anything. I called the BS card and they replied that if everything was stored on every car there would be any storage left. Needless to say I was pretty pissed. I left the dealership and began to make the trip back home home and all seemed okay at the time, that is until I tried to pass an 18-Wheeler and accelerated. All of a sudden the check engine light started flashing and I lost all power from the engine. The truck started coasting. Luckily there was a rest area at the exact location I was at and I was able to coast the truck there. I turned the truck off and let it sit for a second and fired it back up. It seemed to be okay and the rest of the voyage back home was uneventful. Needless to say THIS TRUCK IS NOT SAFE. I have a call into the selling dealer who is trying to figure out whats going on. I have told them that the truck needs to go and be reacquired and replaced by Ford and I have had enough. I'll keep you posted to the outcome……………….
**UPDATE July 2015**
Well....FORD LISTEN UP....This POS is at it again. I am sick and tired of your people telling me it's fixed and it is good to go. You will not replace the vehicle even though I have video evidence the problem exists. The truck has been in the shop well over 60 accumulated days. How would you like to get stranded in the middle of no where with your family several times because of your faulty POS truck?
