Join Richard Tubb at Uptime Live in London as he interviews Chris Gill from Storm Technologies, a value-added reseller and managed service provider (MSP). Chris explains how Storm Technologies partners with Uptime to provide 24/7 support, reduce service desk noise, and improve customer satisfaction. Learn how their partnership with Uptime is enabling them to scale operations and deliver top-tier services to diverse clients, from schools to financial institutions.

Key Topics:

- How Storm Technologies uses Uptime for 24/7 support and ticket bundling.
- Why outsourcing with Uptime helps free up internal resources for projects.
- The benefits of Uptime’s pod system, providing personalized and consistent support.
- Overcoming the challenges of outsourcing while maintaining strong client relationships.
- Why next-gen MSPs are focusing on customer service by offloading time-consuming tasks.

Discover how Storm Technologies is delivering exceptional service and scaling operations by leveraging Uptime’s flexible, reliable support solutions.

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#MSP #StormTechnologies #UptimeLive #ITOutsourcing #ManagedServices #ITBusiness #24x7Support #ClientRetention #TubbTalk #ITSolutions

00:00 Introduction to Uptime Live and Storm Technologies
00:24 About Storm Technologies: Value-Added Reseller and MSP
00:45 Partnership with Uptime: Why Storm Moved to 24/7 Support
01:30 Ticket Bundling and Overflow Support for MSP Growth
02:00 Impact of Uptime on Service Desk Noise and Client Retention
02:50 Improving Project Delivery by Offloading Day-to-Day Tasks
03:10 Managing Diverse Clients: Schools, Financial Institutions, and More
04:00 Overcoming the Challenges of Outsourcing: Client and Internal Feedback
05:00 How Uptime’s Pod System Maintains Familiarity for Clients
06:00 Lessons Learned from Other MSPs at Uptime Live
06:30 Closing Remarks and Fun at Uptime Live

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