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We talk about the 2 reasons we communicate (formally) as Major Incident Professionals, what that really means, and how it impacts stakeholder confidence.

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About MIM®

MIM® is the professional body dedicated to developing, managing and delivering our qualifications in The Global Best Practice IT Major Incident Management®. We work with leading organisations around the world to unleash their talent and effectiveness. We are shaping the future of Major Incident Management. With clients in more than 90 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.

Adam Norman is the Founder and CEO at MIM®. He is the world’s leading expert in The Global Best Practice IT Major Incident Management®.

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