Knowledge Centered Support ( KCS ) is a holistic knowledge management framework, with;
• knowledge management processes and
• knowledge management procedures
• knowledge management governance
• knowledge management growth phase
KCS gives clear instructions on:
• Knowledge Management Roles & Responsibilities
• Knowledge Management Databases
• Knowledge Articles
• Knowledge Documentation
• Information Management
• Knowledge Management Tools and Technology
This is Part 2 of the 1st chapter of an online training course that I'm creating for Knowledge Centred Support (KCS).
All Course Chapters will be finished by July 2013.
