Hosted by QATC ([ Ссылка ]) and presented by solutions provider VPI ([ Ссылка ])
The days of randomly monitoring call quality and manually measuring performance using spreadsheets are coming to an end. There is a better, smarter and far more efficient approach.
Learn how to:
• Select the right interactions for quality review.
• Design effective QA forms and successfully calibrate your QA team.
• Choose and measure the contact center metrics that really matter.
• Avoid the most common pitfalls encountered when re-vitalizing quality assurance, and performance reporting/analytics programs
