A great customer experience and customer satisfaction begins by giving your customers the control they want and expect. In fact, our findings show that 84% of customers are more willing to do business with companies that offer smart self-service options. However, only 61% of companies offer easy, convenient self-service.
To deliver “everywhere resolution” for your customers, your contact center needs to provide easy-to-use self-service. How can you proactively meet your customers wherever their journey begins and empower them to intelligently solve problems faster on their own?
This video takes you through our top 10 digital and self-service contact center innovations that will enable you to do exactly that.
These innovations will help you deliver today's digital customer service best practices—including contact center AI chatbots, virtual agents, omnichannel best practices, customer surveys, and CRM and Salesforce integrations. This video features an innovation checklist for how to improve CX.
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