Four Dimensions of Service Management in ITIL 4

Technology is advancing faster today than ever before. Developments such as cloud computing, infrastructure as a service, machine learning, and blockchain, have opened fresh opportunities for value creation and led to IT becoming an important business driver and source of competitive advantage.

▪ Every organization is a service organization
▪ Almost all services today are IT enabled
▪ Service management is defined as specialized organizational capabilities for enabling customer value through services.

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