Nicole Cox, Head of Motor (Claims), RAA, accepts the Roy Morgan General Insurer of the Year Customer Satisfaction Award for 2023.
Roy Morgan measures and monitors customer satisfaction independently for the Roy Morgan Customer Satisfaction Awards. Here we highlight the winners, but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, trust and distrust, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set, and Roy Morgan can also provide the key drivers of these metrics to identify the specific levers for improvement. The data that determines who wins comes from Roy Morgan’s massive Single Source survey compiled from in-depth interviews with over 60,000 consumers from all around Australia.
For full results, please visit: [ Ссылка ]
