𝗔𝗯𝗼𝘂𝘁 𝗦𝗲𝗮𝘀𝗼𝗻 𝟮
In this engaging conversation, GBS leaders answer the DEAD or ALIVE Questions related to the future of GBS in the next decade.

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗦𝗽𝗲𝗮𝗸𝗲𝗿
Manoj is a business leader with over 20 years of experience adding strategic business value to organizations like Lehman Brothers, Reuters, Agilent Technologies, Crompton Greaves, and ITI. Currently serving as the SVP & Head of GBS at DSM.

Highlights:
00:00 𝗤𝘂𝗶𝗰𝗸 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄

02:25 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗕𝗣𝗢𝘀
- BPO brings location advantages, where you may not be skilled, but they have. And at the same time, they also bring unique skill sets, which take time to build in-house.

03:35 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗦𝗦𝗖𝘀
- You do need an office to identify yourself. You need a place of work whereby you can associate yourself with my thing.

04:41 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗥𝗣𝗔
- I think ten years from now, RPA will evolve. Anything that is rule-based and repetitive can be solved through artificial intelligence and automation.

05:59 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗔𝗜
- It's only going to expand, and it's only going to become part of the DNA and being, and we've stopped talking about it in exception, but make it.

07:18 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗜𝗻𝗱𝗶𝗮 𝗮𝘀 𝗮𝗻 𝗦𝗦𝗖 𝗹𝗼𝗰𝗮𝘁𝗶𝗼𝗻
- Actually, India is, I think, one of the only suppliers that could supply talent at the scale at which some companies would like to operate.

08:35 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗚𝗕𝗦
- So, GBS will continue to evolve and become an engine supporting an organization.

10:02 Parting Advice

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GBS Masterminds Podcast Season 1-
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GBS Masterminds Podcast Season 2-
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𝗔𝗯𝗼𝘂𝘁 𝗛𝗶𝗴𝗵𝗥𝗮𝗱𝗶𝘂𝘀
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