*This talk was recorded at CMX Summit 2022: Thrive*

In this talk, FeverBee's Richard Millington shares the remarkable insights FeverBee has uncovered while working with the world's most successful communities. Richard will explain how to setup a system to turn data into useful insights, and how to utilise those insights to systematically improve every aspect of your community. This talk will showcase an array of new approaches to improve a community and introduce the concept of 'Community-Driven Impact' - a quick, adaptable, and easily implementable method to prove the value of your community.

ABOUT THE SPEAKER:

Richard Millington
Founder
FeverBee

Richard Millington is the founder of FeverBee.

FeverBee takes a different approach to building communities. FeverBee believes in research, not assumptions. Data, not guesswork. And FeverBee puts psychology before technology.

Since 2010, FeverBee has helped over 300 organizations develop thriving communities. Even in the most challenging environments, FeverBee has helped customers, members, and employees to help and support one another.

Many of the world’s largest organizations, including Apple, Facebook, Microsoft, Google, and SAP, have trusted FeverBee to develop their community strategies, training programs, and redesign their community experience.

Richard is also the author of three popular community-building books, Buzzing Communities, The Indispensable Community, and Build Your Community

Buzzing Communities introduced a psychology-driven approach to making a community work. The Indispensable Community pushed readers to look beyond engagement to prove the value of community. And Build Your Community, published by Pearson in 2021, is a comprehensive guide to setting up a successful community strategy aligned to modern practices.

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