“The first impression is the last impression,” they say. It also holds true for customer service. The first touchpoint between your prospect and your business defines whether they will turn into a customer or not. To perfect the first impression and the impressions after that, businesses today are turning to chatbot development platforms.
Today, excellent customer service is the defining factor for customers choosing your service over your competitors. Being more advanced than a live chat tool, bots address your customers’ queries instantly across channels, without the need for a support agent. Chatbots, owing to their benefits, have become a necessity for businesses to offer impeccable customer service.
The adoption of chatbots accelerated in the last few years when Facebook opened up its developer platform and explored the possibility of chatbots through its Messenger app.
Since then, there have been many chatbot development platforms that help businesses build omnichannel chatbots to enhance sales, generate leads, improve customer support, and much more.
A study from Grand View Research states that the bot economy will total to $1.25 billion by 2025, while Gartner predicts that 85% of businesses will have some sort of chatbot automation implemented by 2020. With Covid-19 bringing the world to a standstill in March 2020, and businesses looking to cut costs with automation – that Gartner prediction is more than likely to come true.
With a myriad of chatbot platforms out there, we’ve narrowed it down to a list of 14 𝐛𝐞𝐬𝐭 𝐜𝐡𝐚𝐭𝐛𝐨𝐭 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 out there. The list below goes into detail on their features, pros, cons, pricing details, and if you require any technical expertise for building a chatbot for your business.
📗 Grab a free eBook on Successful Bot Strategy for your Business
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➡️ Do you have more questions on building a Chatbot? What are their benefits? Do you know any more use cases & applications of chatbots? Share your views in the comments below.
⏰ 𝐕𝐢𝐝𝐞𝐨 𝐓𝐢𝐦𝐞𝐬𝐭𝐚𝐦𝐩𝐬:
0:00 - Introduction
0:12 - Chatbot Statistics
0:18 - 3 different types of bots
0:24 - 14 Most Powerful Platforms to Build a Chatbot
1:31 - Additional Chatbot Development Platforms
1:35 - How to Choose the Right Chatbot Platform?
1:40 - Conclusion
📄 𝐅𝐢𝐧𝐝 𝐭𝐡𝐞 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐚𝐫𝐭𝐢𝐜𝐥𝐞 𝐡𝐞𝐫𝐞:
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🔔 Also if you haven't already, 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐨 𝐨𝐮𝐫 𝐘𝐨𝐮𝐭𝐮𝐛𝐞 𝐜𝐡𝐚𝐧𝐧𝐞𝐥 to learn about the latest technology trends & how they are impacting businesses: ❤
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Thanks for watching!
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About 𝐌𝐚𝐫𝐮𝐭𝐢 𝐓𝐞𝐜𝐡𝐥𝐚𝐛𝐬: We are a digital product development company and your guide on the digital transformation journey. Right from materializing your ideas through rapid application development, to improving processes via RPA and AI, to streamlining your customer support via chatbots, we do it all.
Our 𝐦𝐢𝐬𝐬𝐢𝐨𝐧 is to help our clients build future-proof and intuitive digital products while guiding them with the best processes & practices that will allow them to undergo a successful digital transformation and scale sustainably.
14 Most Powerful Platforms to Build a Chatbot | Best Chatbot Development Platforms to Develop Bots
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