“It's very difficult for a person to try to unlearn. It is very uncomfortable, as you’re getting people out of their comfort zone. I feel that the most important aspect is to create an environment of psychological safety and we must also show the way.”
– Jeremy Soo, Head of Consumer Banking Group (Singapore), DBS

As we welcome 2024, we reflect upon how we can do better in the new year. As Jeremy says, the process of “unlearning” can be uncomfortable, and leaders can facilitate this by creating an environment of psychological safety – where people have the room to make some mistakes while on their journey to embracing change.

Jeremy received his 20-year Service Recognition Award at the bank last year. His secret? Celebrate small successes. So here's a reminder for us all: as we work hard on improvements, we may stumble along the way, but let's celebrate the mini victories as well!

#leadership #embracechange

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