CX Today's Charlie Mitchell hosts Jean-Nicolas Robitaille, Vice President of Product Management at ComputerTalk.
We consider how to how businesses can better run their customer communications through Microsoft Teams, discussing:
1) The challenges contact centers face when leveraging Teams for customer communications.
2) How ComputerTalk's new softphone offering helps brands overcome these challenges.
3) Other ways ComputerTalk optimizes the native Teams voice offering.
4) Running an omnichannel contact center on Teams.
If you'd like to find out more about ComputerTalk's new softphone, visit: [ Ссылка ]
If you'd like to find out more about ComputerTalk's ice Contact Center for Microsoft Teams, visit: [ Ссылка ]
Hosted by Charlie Mitchell, Senior Editor at CX Today News - Customer Experience Technology News - #microsoftteams #contactcenter #softphone
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For more Customer Experience tech news, visit: [ Ссылка ]
