BPO stands for Business Process Outsourcing
KPO stands for Knowledge Process Outsourcing
BPO is the outsourcing of any process from a third party or through an external organization to minimize the cost and increase internal efficiency.
BPO Example : HR Payment processing, IT services etc
KPO is the sub-segment of BPO wherein the process which involves knowledge-related work is handed over to the outside party. KPO firms perform high-level tasks for which highly skilled personal are required by the firm. It is an extended version of BPO.
KPO Example - Investment Research Service & Market Research Service
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BPO vs KPO Difference Explained | BPO | KPO
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