Today, customer service should be at the centre of your growth strategy.

More than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing priorities. With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Companies cannot treat customer service reactively anymore.

WHAT IS BEING DISCUSSED
Why customer service should be a focal point in your growth strategy
Why the speed of service is a key factor in ensuring customer satisfaction

A deep dive into the five steps your organisation can take to improve the speed of service


WHO IS SPEAKING
Shaun Edmonton, Director of CX - ABSA Mauritius
Chantel Botha, Managing Director - BrandLove
Gladiola Mbatha, Senior Manager Customer Experience - African Bank
BalaJl Purushothaman, Regional Manager Sales - Freshworks


#CEMAFRICA
#CX
#KINETIC
#FRESHWORKS

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