Project Managers often fear having to deal with difficult stakeholders. But there are plenty of approaches we can take. So, in this video, I discuss ideas with People and Projects Podcast host, Andy Kaufman.

Andy Kaufman works with organizations around the world helping them improve their ability to lead and deliver. This includes working with leaders at the United Nations and other global clients to teach and coach on topics related to project management and leadership.

Andy started his career as a software developer and was promoted into management for all the wrong reasons! He is the author of three books and host of the acclaimed People and Projects Podcast, which provides free PDUs through interviews and insights for his global listeners.

The title of his podcast tells us all about his approach – the equal importance of People and Projects.

That’s why I wanted to speak with him about dealing with difficult stakeholders.

00:00 - Introducing Andy Kaufman
00:35 - The People and Projects Podcast
01:13 - Topic: Dealing with Difficult Stakeholders
01:33 - What do we mean by ‘stakeholder’? And what are the pitfalls?
02:12 - The PMI Definition of a Stakeholder
02:45 - Stakeholders: The Ripple Effect
03:10 - Which Stakeholders are important?
03:59 - Ripple effect metaphor part 2
04:20 - Mike’s definition of a Stakeholder
04:40 - Other stakeholder engagement traps
05:06 - The Power-Interest Matrix
05:48 - Keep informed vs Keep satisfied
08:17 - Importance of listening to your stakeholders
08:55 - Meeting particular needs
10:10 - Designing reports around the needs of our stakeholders
11:13 - Project reports to stimulate action
12:37 - Difficult Stakeholders
12:48 - What do you think of, when you’re thinking about ‘difficult stakeholders’?
13:10 - Two reasons why people get upset
14:13 - Labelling ‘difficult people’
18:22 - Important message for project managers
19:28 - People want to be listened to
19:40 - People become difficult when…
20:08 - A good listening-to
21:05 - ‘I need your help’
21:50 - It’s hard to argue with…
22:01 - The ‘left eye tip’
22:47 - Power of listening
23:09 - Rapaport’s Rule #1
23:37 - The power of silence
25:56 - Keep your friends close…
26:55 - Where to sit when you meet a difficult stakeholder
- Power in the Meeting Room: Psychology of Seating Positions [ Ссылка ]
- Seating Psychology in One-on-One Meetings [ Ссылка ]
27:42 - Building agreement
28:12 - The power of ‘we’
29:25 - Stakeholders and Lemmings
30:04 - The need for control
30:57 - Escalation
32:37 - let’s escalate together
34:40 - Andy’s bonus tip #1: The cardinal law of persuasion
36:06 - Andy’s bonus tip #2: The law of gratitude
36:30 - Andy’s bonus tip #3: Gratitude not expressed…
37:11 - How to end a dialogue
37:41 - The People and Projects Podcast
38:04 - New: Lead 52
38:19 - Connect with Andy & Mike
38:48 - Close

Discounted Course (30%)
I Beg Your Pardon... The Power of Listening
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Get in touch with Andy Kaufman
Email: andy@i-leadonline.com
LinkedIn: [ Ссылка ]
Website: [ Ссылка ]
People and Projects Podcast: [ Ссылка ]
Andy's 5-minute weekly pass to leadership intelligence [ Ссылка ]

Carefully curated video recommendations for you:
- Engaging Stakeholders on Projects: Interview with Elizabeth Harrin
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- 5 Stakeholder Engagement Tips
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- Astonish Your Stakeholders... with a Stakeholder Listening Plan
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- Overload, Overwhelm, and a Yelling Client
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- Challenging Communication Tips for Better Project Communication
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- How to Build a Great Project Communications Plan
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- Influencing Stakeholders: Start at the Bottom
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- Project Communication: Stop Using Telegrams - Get Better Project Results
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- How to Understand the Sources of Conflict
[ Ссылка ]


I asked Project Managers what you need to have, to do your job as a Project Manager. I compiled their answers into a Kit list.
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