The Institute for Government was delighted to welcome Jon Thompson, Chief Executive and Permanent Secretary of HM Revenue and Customs (HMRC) and Head of Profession for Operational Delivery to deliver a keynote speech.
He is responsible for the profession which delivers services to millions of citizens each day, from processing benefits payments to undertaking immigration checks.
The speech was an opportunity to reflect on how operational delivery skills are being developed across government, and the crucial role that civil servants working in this area play in preparing for the challenges facing government, including Brexit.
This event was chaired by Bronwen Maddox, Director of the Institute for Government. There was an opportunity for questions from the audience after the speech.
This event forms part of a series sponsored by Oracle.
