The California Consumer Privacy Act, or CCPA, requires training for everyone who either handles consumer inquiries or who is responsible for CCPA compliance within a business.
That includes your customer care team, your store associates if you have brick and mortar stores, the teams who design your products, your engineers and IT staff who implement products, apps and websites that collect data, and the marketing and other executives who decide which personal information to collect and possibly to sell.
The CCPA requires broad training in the privacy law, so we will cover the statue broadly, with a focus on everyday interactions that make up the most visible signs of compliance: disclosures about which personal information the business collects, shares and/or sells, which privacy rights the CCPA grants to consumers, the methods consumers can use exercise their rights, and best practices responding to consumer privacy requests.
In this training course, we will cover the CCPA from the perspective of a manager or an employee of a business that is required to comply with the law.
We are publishing this course in March 2020 based on the CCPA as amended, including the latest draft regulations provided by the California attorney general.
The CCPA requires companies to train their personnel in all aspects of the CCPA. If you work for a business that is subject to the CCPA, this training course is intended is to provide you with that legally required training.
