Title Nine, a northern California company owned and run by women since 1989, sells a curated assortment of outdoor apparel for women. Looking at their business year-on-year over a number of years, they realized the return rates kept rising. As returns are one of the most expensive and time-consuming elements of the entire lifecycle of product and retail, this became a priority to address. Title Nine worked with Newmine's Chief Returns Officer to address the root causes of returns, in season and in time to prevent them from escalating out of control.

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