B2B Transportation Services discusses the company's agent program, emphasizing its unique culture and support system. The speakers highlight the importance of agent-customer relationships, creditworthiness assessment, and responsive back-office support. They also define the qualities of a successful "boss broker," including strong work ethic, industry connections, problem-solving skills, and self-confidence. Finally, the video promotes B2B's onboarding process and encourages prospective agents to contact them.

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