From breaking bad news to patients, to giving difficult feedback to a learner, or responding to complaints or interprofessional conflict— what if you had a blueprint to serve as your guide for navigating these difficult conversations? Dr. Hayden Richards shares 7 key principles learned from his research and expertise in difficult conversations and introduces his 80-20 blueprint for engaging in difficult interactions.
We would love to hear from you about situations in which you could have used Dr. Richards 80-20 blueprint to communicate more effectively with a colleague? “Like” this video if you would like to see more tips and tricks from Dr. Richards.
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Tags:
#difficultconversation
#buildyourcommunicationskills
#80-20blueprint
#conflictresolution
